ING Global set to expand Philippine operations


ING Global Services and Operations Inc. (ING GSO), a wholly-owned subsidiary of Dutch financial institution ING, is set to expand its Philippine operations by hiring more employees next year.

Nigel Smith, president and chief executive of ING GSO, said the firm will be looking to double its current headcount to 250 by the end of 2015.

“We are very excited to demonstrate what the ING GSO team is capable of. We will continue to provide high quality services to the various departments across ING Bank, and in turn support the bank’s commitment to deliver seamless client experience,” he said.

Smith said one of the organization’s greatest assets is the group of young and dynamic Filipino talents who are keen to pursue a long term career in banking.

ING GSO recently launched its new office in Bonifacio Global City. The company has also completed the renovation of an additional floor in the W Fifth Avenue Building for the projected increase in its staff size.

ING GSO is looking to take on more in-house processing for the bank’s growing commercial banking business in Asia and Europe.

“ING Bank has been in the Philippines for close to a quarter of a century now. Our decision to choose this country as a key location for our processing and shared services hub is another vote of confidence. We are positive that the country’s business-friendly policies, infrastructure and the pool of Filipino professionals will make ING GSO a significant contributor to the bank’s operational excellence,” said Mark Newman, chief executive officer of ING Commercial Banking Asia.

Philippine Economic Zone Authority (PEZA) director general Dr. Lilia de Lima said that ING GSO’s expansion in the country is “a sign of sustained activities and interest in the BPO sector.”

ING GSO started operating in June last year, offering lending, reconciliation and payment processing, and static data management to support eight ING commercial banking branches in Asia, namely the Philippines, Singapore, Hongkong, China, Taiwan, South Korea, Japan and Malaysia.

ING Bank started its operations in the Philippines in 1990 as a representative office.

In 1996, it became the first foreign bank in the Philippines to upgrade into a universal bank, which gave it the license to do investment banking/securities underwriting and other banking services in the market.



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