Hikvision, the world’s leading supplier of video surveillance equipment and solutions, recently hosted a diverse group of European customers at the company’s headquarters in Hangzhou, China.Thirty-three customers from across Western, Central and Eastern Europe, spent six days in China, where they learned about Hikvision’s assortment of unique products, and were treated to cultural outings. The trip provided Hikvision’s customers with firsthand insight into the company’s commitment to product research and development, and also allowed for Hikvision to showcase the breadth and depth of its product offering through visits to the manufacturing production and quality control facilities.
“This was an incredible opportunity for Hikvision to strengthen close relationships with our customers,” says Jiang Zhi, General Manager of Hikvision Europe, who flew in with other key members of the Hikvision European team to accompany the visitors on their tour.
During their visit, the customers attended various product presentations from Hikvision’s research and development staff, which included information on brand new products, as well as the company’s future plans for product development. Both Hikvision and the customers benefitted from the exchange of ideas in these sessions, with valuable customer feedback on specific ways the products could be tailored to best meet the various companies’ security needs.
A highlight of the trip was a tour through Hikvision’s R&D laboratories, where over 3700 engineers are continuously developing new products and features that give the company the technological edge the brand is known for. The group also visited two local installations in Hangzhou that serve as models for seeing Hikvision products in action.
“When customers visit our headquarters in Hangzhou, they come away with a better understanding of our unique culture and vision, and can share in our employees’ drive for success in European markets,” Jiang says.